What is Open Banking ?
In the UK, all parties involved in providing Open Banking services need to be regulated by the Financial Conduct Authority (FCA), including iSpent19.
Typical use cases of Open Banking includes consolidating all your bank accounts in one place to allow you to more efficiently control your financial affairs or perhaps helping you compare financial products that you might be interested in signing up for.
Here are some promotion videos by the UK’s Open Banking authority:
Is Open Banking safe?
If you have any further concerns, please feel free to speak with your bank to hear their view on Open Banking.
Do I share my online banking login credentials with anyone?
You do not share the login credentials of any of your bank that you choose to add to the iSpent19 App. Each bank or credit card account added will be subject to your usual online banking login credential checks. You will be redirected to your own bank’s login page to input your credential before being redirected back to the iSpent19 App.
How do I control what data I share with iSpent19?
You can also stop sharing your data by amending the permission setting with your own bank, typically through Manage Third Party Permissions in Settings of your bank’s online banking portal or their apps.
You can also request us to delete all your data from within the iSpent19 App or by emailing us at firstname.lastname@example.org. Your data will be deleted in accordance with our Privacy Notice.
How do I know I can trust iSpent19?
Who is TrueLayer?
When you add any supported bank to our App, you will see their brand logo appear on your mobile screen. You will also see their name appear at bottom of each screen where we display to you transactions from connected banks.
Is the iSpent19 App secure?
Our user data is securely stored on Google Cloud with authentication controls. These controls also mean that our team do not have access to your data, unless they are required to undergo software troubleshooting at your request. You data is also encrypted with bank level encryption protection.
Which banks are supported by iSpent19's App?
More are being added across the UK and the EU.
How will my bank/building society know that I have given consent to iSpent19?
Will I be charged to use the iSpent19 App?
Your iSpent19 App is built with tons of features that help you take charge of your finances, for free.
We have reserved certain features for our Premium Plan users, which offer them more convenience and finer control over their money management around their social circles.
To take advantage of these additional features, you can upgrade your plan under My Profile within the side menu inside the App.
Can I make payments through iSpent19?
How can I find out more?
I want to complain
If you are unhappy with the response received from us, you can contact the independent Financial Ombudsman:
Financial Ombudsman Service
Freephone: 0800 023 4567
Low-cost phone: 0300 123 9123